Product Trainer

Position Summary

Precision Design Studios is seeking a Product Trainer to actively work with new and existing client users to ensure they get the best from the service and achieve their business goals. This position reports to the Solution Strategy team.

Responsibilities

• Delivers online or in-person product training to customers at all levels of the organization
• Explains the benefits of our client system based on the identified needs of the client
• Provides training materials and documentation for client training courses
• Handles any questions relating to how their service helps their organization
• Works in partnership with Senior Ecommerce Solution Strategists to ensure new users are on-boarded successfully
• Follows up with clients after on-boarding to ensure comfort level and quality customer service
• Identifies areas for improvement or opportunity areas, formulates a strategic solution, and drives that solution to supervisor
• Amends and revises training program as necessary to keep up with the latest software updates
• Develops multi-media training materials

Requirements

• Bachelors degree in Business or Technology or equivalent experience preferred
• Excellent presentation and communications skills with the ability to simplify complex topics and hold a strong customer focus
• Fully computer literate and able to use range of web and software tools in order to complete customer training
• Ability to manage a busy workload, prioritizing, and ensuring timely communication with relevant stakeholders
• Dependable, enthusiastic, and flexible
• Self-motivated, organized, and analytical, able to eliminate obstacles through creative and adaptive approaches
• Enjoys working with external clients
• Enjoys working as part of a team in a fast growing company
• Chance to work on multiple assignments for great clients globally
• 15-20% travel